Terms of Service

Last updated: May 2026

These Terms of Service ("Terms") govern your use of the RespondersAI LLC mobile applications, including EMS Drug Reference and EMS Protocol Reference (collectively, the "Apps"), and the RespondersAI website located at respondersai.com (the "Site"). By downloading, installing, or using any App, you agree to these Terms. If you do not agree, do not use the Apps.

RespondersAI LLC is a limited liability company organized under the laws of the State of New York.

Important — Read Before Use: The Apps are reference tools for informational purposes only. They are not medical devices, are not FDA-cleared or approved, and are not a substitute for your professional training, your agency's protocols, or your clinical judgment. Never rely solely on App output to make patient care decisions.

1. Informational Use Only — Not Medical Advice

The Apps provide reference information to assist trained emergency responders. The content, including any AI-generated output, is provided for informational and educational purposes only and does not constitute medical advice, diagnosis, or treatment recommendations.

AI-generated results may be incomplete, outdated, or inaccurate. You must independently verify all information against authoritative clinical sources, your agency's protocols, and medical direction before acting on it. App output must never override your professional clinical judgment.

RespondersAI LLC is not a healthcare provider and does not practice medicine. No provider-patient or provider-responder relationship is created by your use of the Apps.

2. Not a HIPAA-Covered Entity

RespondersAI LLC is not a HIPAA-covered entity and the Apps are not HIPAA-compliant tools. You must not enter, photograph, or otherwise input any protected health information (PHI) or personally identifiable information (PII) — including patient names, dates of birth, addresses, or medical record numbers — into the Apps. You are solely responsible for ensuring your use of the Apps complies with all applicable privacy laws and your agency's policies.

3. FDA Regulatory Status

The Apps are intended to provide general clinical reference information to licensed or certified emergency responders and are not intended to replace clinical judgment or to diagnose, cure, treat, or prevent any disease or medical condition. The Apps are not FDA-cleared or FDA-approved medical devices. RespondersAI LLC does not make diagnostic or treatment claims.

4. Eligibility and Acceptable Use

The Apps are designed primarily for trained emergency medical, fire, and law enforcement professionals and should only be used within the scope of the user's training and applicable protocols. You agree not to:

Use the Apps as the sole basis for any patient care decision
Input PHI, PII, or any patient-identifiable information
Reverse engineer, decompile, or attempt to extract the source code of the Apps
Use the Apps for any unlawful purpose
Resell, sublicense, or redistribute the Apps or their content

5. Subscription and In-App Purchases

Some Apps are offered on a freemium basis, with a free tier and one or more optional paid tiers available via the Apple App Store. The specific features, limits, and pricing of each tier are displayed within the applicable App at the time of purchase. App-specific details are described in the per-app section below.

Billing and cancellation. All billing is handled by Apple through your Apple ID. Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current billing period. To cancel, visit your Apple ID subscription settings. RespondersAI LLC does not process payment information directly.

No refunds from RespondersAI LLC. Because all payments are processed by Apple, RespondersAI LLC has no ability to issue refunds. Refund requests must be submitted to Apple per their standard refund policy.

6. AI-Generated Content

Certain features of the Apps use third-party artificial intelligence services to generate responses. AI-generated content is produced by probabilistic models and may contain errors, omissions, or outdated information. RespondersAI LLC does not warrant the accuracy, completeness, or fitness for any particular purpose of AI-generated output. You assume all risk associated with reliance on AI-generated content.

7. Intellectual Property

All content, branding, software, and materials in the Apps and on the Site are the property of RespondersAI LLC or its licensors and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Apps for their intended purpose. No other rights are granted.

8. Disclaimer of Warranties

THE APPS AND SITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. RESPONDERSAI LLC DOES NOT WARRANT THAT THE APPS WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. YOUR USE OF THE APPS IS AT YOUR SOLE RISK.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RESPONDERSAI LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, PROPERTY DAMAGE, LOSS OF DATA, OR LOSS OF REVENUE, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE APPS, EVEN IF RESPONDERSAI LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RESPONDERSAI LLC'S TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID FOR THE APP IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR FIFTY DOLLARS ($50.00), WHICHEVER IS GREATER.

10. Indemnification

You agree to indemnify, defend, and hold harmless RespondersAI LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your use of the Apps, your violation of these Terms, your violation of any applicable law or regulation, or your input of PHI or PII into the Apps.

11. Apple App Store — Additional Terms

If you downloaded an App from the Apple App Store, the following also apply:

These Terms are between you and RespondersAI LLC only, not with Apple Inc. Apple has no obligation to provide maintenance or support for the Apps.
Apple is not responsible for any claims relating to the Apps, including product liability claims, consumer protection claims, or intellectual property infringement claims.
In the event of any failure of an App to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any). Apple has no other warranty obligation with respect to the Apps.
Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance of these Terms, Apple will have the right to enforce these Terms against you.
Your use of the Apps must comply with the Apple App Store Terms of Service.

12. Modifications to Terms and Apps

RespondersAI LLC reserves the right to modify these Terms or the Apps at any time. Updated Terms will be posted on the Site with a revised "Last updated" date. Your continued use of the Apps after any modification constitutes your acceptance of the updated Terms. We recommend reviewing this page periodically.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any dispute arising under or related to these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in New York, and you consent to personal jurisdiction in those courts.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

App-Specific Terms

EMS Drug Reference — App Store

Free tier. EMS Drug Reference is available at no charge with a limited number of AI-powered lookups per day. Current daily limits are displayed within the App and are subject to change.

Pro subscription. An optional Pro subscription unlocks unlimited lookups and enables encrypted local storage of your lookup history. Available on a monthly or annual basis via the Apple App Store. Pricing is shown in the App at the time of purchase.

Device permissions. EMS Drug Reference requests microphone and speech recognition permission for voice input, and accesses your photo library through the iOS system photo picker for medication scanning. You may revoke any permission at any time in iOS Settings.

EMS Protocol Reference — App Store

Free tier. EMS Protocol Reference is available at no charge with access to a base set of protocol content and features.

Premium options. Optional paid upgrades are available to unlock additional content — such as protocols for multiple states or regions — on a one-time or subscription basis via the Apple App Store. Available upgrades and pricing are displayed within the App.

Protocol content. Protocol content available through EMS Protocol Reference may originate from publicly available state or agency EMS protocols. Ownership of such content remains with the respective issuing authority. RespondersAI LLC makes no claim of ownership over third-party protocol content and presents it for informational reference only.

Device permissions. EMS Protocol Reference requests microphone and speech recognition permission for voice input. Voice input uses Apple's speech recognition services to convert spoken words to text; audio is not stored by RespondersAI LLC. You may revoke this permission at any time in iOS Settings.

15. Copyright

All original content, software, branding, and materials created by RespondersAI LLC are copyright © 2026 RespondersAI LLC. All rights reserved. Unauthorized reproduction, distribution, or modification of any RespondersAI LLC content is prohibited. Third-party content — including protocol materials sourced from public agencies — remains the property of its respective owners.

16. Contact

For questions about these Terms, contact:
RespondersAI LLC
info@respondersai.com